FAQ

A Convenience Fee of Rs. 99/- will be applicable to the order. but we provide free delivery if some issue occurs then we will charge this amount on from customer.

• If the order is cancelled, lost or un – delivered to your preferred location, we will refund the complete order amount including the convenience fee, if paid online.

• If you return an order delivered to you, order Convenience Fee will not be refunded. However, if you self – ship your returns, we will reimburse self – shipment charges based on classyindian Returns Policy. For accounts whose return behavior violates our fair usage policy, Convenience fee will be non – refundable irrespective of order value.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

• We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we onliy give online paymet option or if customer want pick up a order from our branch we give INR-50 less on every order.

• Product Packaging discreet packaging We pack your items in a opaque high strength un-tearable poly bag. We don’t put any indication of product name in the package on the packaging box. This ensures complete privacy of your order and safeguards quality and packaging of your order. This is done FREE OF CHARGE!

We will be attaching the invoice inside the box in for all orders.

4-5 Days Local and 8 Days pan-India Delivery Guarantee! We offer a local (within NCR) “4 -5Days Delivery” and Other part of India “8 Days”, The products ordered will be at your doorstep within 8 business days (Monday to Friday) except international, of your payment having been cleared. For orders which are placed using Credit Card/Net Banking Payment Option and are under Verification, the guarantee is applicable post the Payment has been verified.

• What is not covered in the Guarantee:

Delivery delays due to customer unavailability or discrepancies in billing address or failures in providing contact number for delivery. (If the courier has come to the shipping address within seven business days and not been able to get delivered. The courier may or may not contact you before coming – that is something we have no control over).
Delivery to certain areas eg. North Eastern states, J&K, Remote areas in Hills etc. may have a longer delivery period due to lack of accessibility, poor weather conditions, security reasons etc.

This guarantee is not valid for special promotional offers (e.g. Anniversary Celebrations, etc). In case of cities dealing with law and order situations, delivery of courier might get temporarily effected. This guarantee is not applicable for products on backordered status.

PLEASE NOTE : Due to COVID-19 : After dispatch International Shipment will deliver within 10-12 working days.

• A damaged commodity can be exchanged within 3 working days of shipment once received by personnel. All these official communications need to be done via Email.Or whatsapp The courier costs to be paid by the Buyer.

• Returns will be accepted in 3 days of shipment only when returned The courier costs to be paid by the Buyer.

• The returned products should be in the same condition as how it was first couriered to the buyer or else the product would not be eligible for return.

• Please note that classyindian has no control over VAT, custom taxes and import duties etc. They vary from country to country and state to state, they have to carefully observed and paid by the Buyer.
All the Stitched materials are not eligible for return (No reasons applicable)

• classyindian will only utilize reputed and branded Courier partners. We take the responsibility of reaching the goods safe and sound up to the client. Any form of damage or shortage of goods/products in the received parcel should be informed to our support@classyindian.com via email/call immediately on receiving the parcel with no delay.

• Applicable Law The Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in India
Once we receive the payment, the order will be confirmed. The availability of the product will be scrutinized only after the payment is successful. The chances of unavailability are very rare and in this unfortunate event, the courier time would differ. These changes shall be updated to the client on a priority basis. The client can also browse other products for alternative purchases. In any complications, classyindian will also provide Easy Refunds.

We support the following payment options at classyindian:

1 Credit Card
2 Debit Card
3 Net banking
4 UPIs

• How is the GST amount decided?

Following rules will govern whether or not additional GST will be applicable on the products purchased by you:

• GST applicability:

(a) For a product,

(i) if the fulfillment is done on or after July 1st, 2017 and

(ii) if the order is placed before 15th November, 2019, and,

(iii) total discount percentage is more than 19% of MRP,

then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.

(b) For a product, if the order is placed on or after 15th November 2019, the discounted prices displayed on Myntra platform shall be inclusive of all taxes, including GST.

• GST amount: If applicable, the amount of GST collected from customer depends on category in our case it will be applicable max12%

Apparel/Clothing: Max 12%

 

• We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we onliy give online paymet option or if customer want pick up a order from our branch we give INR-50 less on every order.

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